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1:53PM May 08, 2019

Stu Sutliff

Be aware (very aware) that if you sign up for TV service including Whole Home DVR, you might get a promo of 2 months free. HOWEVER, at the end of the 2 months your Whole Home DVR service disappears overnight! You have to call and have Whole Home DVR service reinstated. Unfortunately, all of your previously recorded shows will have been deleted and WCTel has no way to restore. WCTel does not proactively contact you in advance of the end of the 2 month promo period to give you the option to keep the service before it is automatically terminated. The system does not have any delay in the deletion process (like waiting for 7 days before deleting). In this age of technology seems like there would be a better way to address this situation. I find it difficult to believe that I am the only one that has faced this issue.